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Terms & Conditions
Depending on the package you chose, we offer revisions. Customers can request an unlimited number of free revisions, and we will do so at no additional cost as long as the design and concept remain the same. The turnaround time for revisions would be 48 hours.
If the initial design concepts are approved or a change is requested, any deposited funds for a project will not be refunded after delivery unless iCreativeSOL cancels or terminates your contract for a reason other than your breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
If our designed logo is found to be significantly similar to another logo design that may already exist, our 100% unique design guarantee entitles you to a re-draw. Any resemblance to an existing design will be purely coincidental, and iCreativeSOL will not be held liable or compensated in such a case. It is the responsibility of the client to have their artwork copyrighted.
Please make sure you meet the following requirements to ensure your refund request is approved. Request a refund by contacting us using one of the three methods below:
We will use our revision policy to try to resolve your issue as soon as possible, or we will email you a refund request approval from our refund department. iCreativeSOL would obtain your design rights after the refund, and you would be unable to display any version of the design sent by the company. Let us also point out that:
You agree that you will have no right (direct or indirect) to use any response or other content, work product, or media and that you will have no ownership interest in or to the same because the design rights have been transferred to the company.
iCreativeSOL would share Copyright Acquisition information for the refunded designs with government copyright agencies, which would prevent the designs from being reused as original designs in the future. Please contact us at [email protected] if you have any questions or concerns about our refund policy.
The My Account section is a useful tool for communication. It is solely your responsibility to check your account area for any questions, concerns, or additional instructions that the designer may require. You will not be eligible for a refund if you do not check or use the Account Area regularly. If you have any questions about how to use the area, you can contact the customer support team at any time.
Our designers do not deviate from the specifications provided by you in the order form for your desired satisfaction. The designs are created after extensive research, ensuring that they are of high quality and unique.
We rework the ordered design and revise it until you are completely satisfied (depending upon your package).
Where applicable, domain and hosting will be included free of charge with website packages. All email accounts included with website packages can be configured in third-party email clients such as Outlook. Each email account will be allocated 10MB of storage space. We will not provide email accounts if you do not host your website with us.
All design order files are delivered to My Account on the specified date on the “Order Confirmation.” An e-mail is also sent to the client informing them that their design order has been delivered to their specific account area.
All revision and refund policies are subject to the date and time the design order is delivered to the client’s account area. All design order files are delivered to “My Account” on the specified date on the “Order Confirmation.” An e-mail is also sent to the client informing them that their design order has been delivered to their specific account area.
All revision and refund policies are subject to the date and time the design order is delivered to the client’s account area. All customised design orders are delivered via e-mail within 5 to 7 days of receipt.
We offer a RUSH DELIVERY service that allows you to receive your first logo samples within 48 hours for just $39.99 more! Please contact our 24-hour Customer Support Center if you require any additional assistance.
Once we have provided you with the final files, we keep a record of your finalised design. If you need the final files again, we can send them to you at your request.
We provide 24-hour customer service to answer your questions and concerns. You can contact us at any time, and we will respond as soon as possible.
YOU agree that iCreativeSOL is not liable for any correspondence sent from email addresses other than those preceded by our domain, i.e. “..@ iCreativeSOL.com” or/and any toll-free number not listed on our website. iCreativeSOL is not liable for any damage(s) caused by such correspondence. We only accept responsibility for communication via email address(es) under our domain name or/and via toll-free number, as stated on the iCreativeSOL Website.
We guarantee that all of our customers’ logos are created from scratch at iCreativeSOL. This way, you will have a logo that is specifically tailored to your needs. We guarantee that your logo will be one-of-a-kind and will impress your clients.
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